Q: Who is eligible for a refund or exchange?

A: We offer exchanges for defective products within 48 hours after purchase. Products in good condition are not eligible for refunds.

Q: What is the timeframe for requesting a refund or exchange?

A: Customers can request an exchange for a defective product within 24 hours after the purchase of the specific item.

Q: Can products purchased in good condition be refunded?

A: No, products purchased in good condition are non-refundable.

Q: What condition should returned items be in?

A: Returned items must be defective and unused, resembling a newly purchased state.

Q: What documentation is required for a refund or exchange?

A: Proof of purchase (e.g., receipt) and any other relevant proof must be provided upon return.

 

Q: What are the available return methods?

A: A returned product will be exchanged for an item within the same price range that can be purchased, or a MNIKS Purple gift card of equivalent value will be issued.

 

Q: Is partial refund or exchange possible?

A: No, partial refunds are not available. Only exchanges for defective products within 24 hours are possible.

 

Q: How can I request a refund or exchange?

A: Upon delivery, carefully inspect the product. If found defective, immediately send an email to hello@mnikpurple.com, providing necessary information regarding the state of the product e.g., photos. An exchange negotiation will follow, and upon agreement, the item should be returned promptly for exchange.

 

Q: Are there any exceptions or exceptional circumstances?

A: In cases where a response is not provided within 24 hours, the 24-hour return policy may be extended.