Q: What is the processing time for orders?

A: Please allow (6-48 hours) for Lagos state, (3-4 business days) for inter-state, 5-15 days for international, for your order to be processed. During peak periods like sales, festive events, and high volume, processing times may be extended.

Q: How are shipping rates calculated?

A: Shipping rates are calculated at checkout and may vary depending on your location. For international orders, please note that prices will vary due to courier service.

Q: What about pre-order items?

A: Items listed as ‘PRE-ORDER’ will begin processing on the date indicated in the product description, and this may vary between items.

Q: What should I do if I haven’t received a dispatch or delivery notification?

A: If you haven’t received a dispatch or delivery notification within the specified processing time or dispatch date, please inform us by sending an email to hello@mnikspurple.com. Be sure to include your order number.

Q: What if my order hasn’t been received within the estimated delivery time?

A: If you haven’t received your order within the estimated delivery time, please allow an additional (2 business days) before contacting us. Occasionally, packages may experience delays due to the selected courier service or take a bit longer to be added into the system. Once items are dispatched, it becomes the responsibility of the postal service to ensure delivery. One of our values Integrity – we will always be honest and share every delivery detail or change with you.

Q: What about customs and duties charges for international orders?

A: Almost all shipments crossing international borders (outside Nigeria) are subject to duties and taxes assessed by the importing country’s government. MNIKS Purple has no control over these charges as they vary between countries. It is the customer’s responsibility to cover these charges. Please note that refunds will not be issued for lost packages.